General Terms of Use

Jobchain ID is a service of Jobchain ID, S.L.U. ("Jobchain ID", "we" or "us"):

• Tax ID (CIF): B10734804.
• Registered office: Calle Tarongers 3, 46680 Algemesí (Valencia), Spain.
• Registered in the Commercial Registry of Valencia, volume 11197, folio 13, sheet V-205198, 1st entry.
• Customer service telephone: +34 600 008 112.
• Customer service, support and billing: soporte@jobchain.com. Privacy: privacidad@jobchain.com. Business sales: ID@jobchain.com.

These terms apply only to Jobchain ID (the app, its web version at id.jobchain.com and the Jobchain ID pages on jobchain.com). The other services shown on jobchain.com are provided by other companies, under their own terms.

These terms govern the use of Jobchain ID by individuals ("you"). They are completed by the following documents, which form part of the same contract:

• the Subscription Terms, if you take out a paid plan or buy extras;
• the Acceptable Use Policy, which says what may not be done with Jobchain ID;
• the Privacy Policy, which explains how we process your data (it is not a contract, but it tells you what we do).

If you use Jobchain ID on behalf of a business, the Business Terms and the Data Processing Agreement also apply. If two documents contradict each other, the more specific one prevails: the Subscription Terms on payments and the Business Terms on organisations.

• To use Jobchain ID you must accept these terms. You can read them here before creating your identity and before any purchase.
• Steps: you download the app, create your identity on the device (your recovery phrase is generated), accept these terms and, if you wish, verify your document. Until you confirm a purchase you can review what you have chosen and correct any mistake.
• Versions: each version of these terms has a number and a date. You can read, save and print it on this page at any time. We do not file an individual copy of each person's contract, but we keep every published version and will send you the one you accepted if you ask.
• Language: you can contract in Spanish or English.

• You must be at least 14 years old, the age from which Spanish law allows you to consent to the processing of your data yourself. If the law of your country requires an older age, that age applies.
• To take out a paid plan you must be of legal age or have the permission of your parents or guardians.
• One person, one verified identity: you may only verify your own document. If you verify the same document on another phone (for example, because you lost the previous one), the verified identity moves to the new one and the credentials of the previous one are revoked.

Jobchain ID is a self-sovereign digital identity: your identity is created on your phone and you control it. With it you can prove who you are, keep and present verifiable credentials, sign in to websites without a password, communicate with encrypted messaging and mail, sign documents and use a non-custodial digital wallet.

To use it you need a compatible iOS or Android phone and an internet connection; to verify your document with its chip, the phone must have NFC. The requirements of each version of the app (for example, the minimum operating system version) are shown on its App Store or Google Play page. The web version works in current browsers and is opened with the app on your phone.

The features available are those that the app and the website show as active at any given time. Those shown as "coming soon" or "under construction" (for example, artificial intelligence, professional payment requests with receipts or addresses using a company's domain) are not part of the service until they are switched on, and are not charged for before then. We do not promise you a specific date for them.

• Your keys. Your recovery phrase and your private keys are generated and kept only on your device. We do not have them, so we cannot recover, reset or undo anything done with them. Keep them somewhere safe and do not share them with anyone: whoever has them can act as you. We will never ask you for them.
• How we verify your document. The phone reads the chip of your document. Matching your face against the chip photo and the liveness check are done on the phone: your face does not leave it. To check that the document is genuine and has not been tampered with, the phone sends our server the data on the chip signed by the issuing country. The server checks those signatures, issues your credentials and does not keep your name, your date of birth, the document number in clear or the photo: it keeps only what the Privacy Policy explains.
• Your verification level reflects the checks that were completed. We do what is reasonable to detect forged documents and fraud, but no system is infallible.
• What Jobchain ID is not. Jobchain ID is not a certified European Digital Identity Wallet (EUDI Wallet), its credentials are not official identity documents, and its signatures and seals are not qualified signatures or seals within the meaning of the eIDAS Regulation. When we say that Jobchain ID follows eIDAS 2.0, we mean that it uses its technical standards (credential formats and protocols), not that it holds an official certification or recognition.

• A credential is a piece of signed data that you can keep on your phone and present whenever you want: for example, your identity credential, your verified email credential or a certificate issued to you by a business.
• You decide what you share. Before you share a credential, the app shows you who is asking and for which data. Nothing is shared without your approval.
• A business that asks you for credentials or issues them to you is responsible for what it does with them. Check its privacy policy.
• We may revoke a credential we issued if the document expires or is revoked, if there are signs of fraud, if you verify the same document in another identity or if the law requires us to. Businesses may revoke the credentials they issued.

• Jobchain ID messages, mail and calendar invitations are end-to-end encrypted on your device and travel over XMTP, an open network run by third parties. Neither we nor they can read their content.
• Because we cannot read them, we cannot recover them if you lose your keys, nor moderate them in advance. You are responsible for what you send.
• If you receive something unlawful or abusive, you can block the sender and report it as explained in the Acceptable Use Policy.
• An organisation's name only carries the verified mark (✓) next to its verified domain. Always check the domain before trusting a message that claims to come from a business.

The app includes a wallet with which you keep and use your own digital assets. The wallet and Jobchain Pay are features of the app of Jobchain ID, S.L.U., and they are software under your control:

• Jobchain does not hold funds or keys, has no access to your wallet and does not carry out transactions for you.
• You sign transactions on your device and they are sent to third-party public networks (blockchains). Once sent, they cannot be reversed. Network fees are set by the network itself. If a transaction carries a fee of ours, you will see it before confirming.
• Jobchain Pay, inside the wallet, lets a business ask you for a payment (for example, with a QR code) that you sign from your own wallet: the payment goes directly from your wallet to the business's wallet over the public network, without passing through Jobchain ID.
• Check the address and the amount before confirming. We are not liable for mistakes you make when entering them, nor for how those networks work.
• Prices shown in the wallet are indicative and come from third parties.
• We may block payments to addresses or persons subject to international sanctions.
• Nothing in Jobchain ID is financial or investment advice.

• The signatures you make with Jobchain ID are electronic signatures linked to your identity, but they are not qualified signatures. Their value as evidence depends on the case and the applicable law.
• If you store or share documents in Jobchain ID (when that feature is available to you), they are stored encrypted with keys we do not have. Even so, hosting them obliges us to act if someone tells us a document is unlawful: anyone can report it with the "Report" option or by writing to soporte@jobchain.com. If we remove or block content, we will tell you why and how to appeal, as explained in the Acceptable Use Policy.

You must use Jobchain ID lawfully and in line with the Acceptable Use Policy. In particular, you may not impersonate another person or organisation, use a document that is not yours, commit fraud, send spam or unlawful content, evade international sanctions or attack or tamper with the service. If you do, we may restrict or suspend your access as explained in "Suspension and closure".

The Free plan costs nothing: what it includes is used without paying anything and without a card. If we ever change what it includes, we will only do so for the reasons and with the notice set out in "Availability and changes to the service". Paid plans and extras are governed by the Subscription Terms, which explain prices, renewal, cancellation and the right of withdrawal. Prices for individuals include VAT.

We work to keep Jobchain ID running continuously and securely, but there may be interruptions for maintenance, failures or causes beyond our control. We do not guarantee a specific service level. Some features depend on third parties we do not control (app stores, the XMTP network, blockchain networks and payment providers).

We will only change or withdraw features for one of these reasons:

• to comply with the law, a court ruling or an order from an authority;
• to protect the security of the service or its users, or to prevent fraud;
• to adapt to technical changes the service depends on (operating systems, app stores, standards or networks);
• because a provider stops supplying a service we need and there is no reasonable alternative;
• to improve the service without harming you.

Those changes will cost you nothing. If a change harms you significantly (for example, it removes a feature from a plan you are paying for), we will tell you reasonably in advance, in the app or by email, and you may terminate your subscription free of charge within 30 days of the notice or the change, whichever is later, and get back the part of the price for the time you will no longer use.

If you are a consumer, you have the legal guarantee of conformity for digital services (articles 114 et seq. of the Spanish consolidated General Law for the Protection of Consumers and Users). If something you paid for does not work as described, write to soporte@jobchain.com: we will bring it into conformity at no cost and, if that is not possible within a reasonable time, you may ask for a price reduction or terminate the contract.

The app, the website, the software and the Jobchain ID trademarks belong to Jobchain ID, S.L.U. or its licensors. We grant you a personal, non-exclusive, free and non-transferable licence to use them in accordance with these terms. Some components are open source and are governed by their own licences. Your documents, messages and credentials are yours: we acquire no rights over them.

• We are liable for damage we cause by breaching these terms, as provided by law. We are also liable for the providers we use to provide the service to you (for example, our servers or the delivery of notifications).
• We are not liable for damage resulting from the loss or disclosure of your recovery phrase or your keys, from transactions you sign, from decisions a business makes with information you share with it, or from failures of third-party networks or services that we did not choose and do not control (for example, the blockchain network to which you send a transaction). The decentralised public networks the service relies on, such as the XMTP network, are not operated by us: we are not liable for their outages unless the damage is due to our fault, and without prejudice to your legal guarantee of conformity.
• Nothing in these terms limits liability that the law does not allow to be limited (for example, for wilful misconduct or gross negligence) or the rights the law gives you as a consumer.

• You can leave whenever you want. Delete your account in the app (Settings › "Delete account") and, if you have a paid plan, cancel it as explained in the Subscription Terms: deleting the app or the account does not cancel an app-store subscription. Which data is deleted and which is not is explained in the Privacy Policy.
• We may suspend or close your access, in whole or in part, if you breach these terms or the Acceptable Use Policy, if there are signs of fraud or impersonation, or if the law or an authority requires it. Except in urgent cases (for example, an ongoing impersonation) or where the law prohibits it, we will warn you beforehand and explain why. You can always ask us to review the decision by writing to soporte@jobchain.com.
• If we suspend your access for a reason that is not your fault and you had a paid plan, we will refund the part of the price for the time you cannot use.

We will publish each new version here with its number and date. We will only change these terms for the reasons set out in "Availability and changes to the service" or to describe new features that do not harm you. If the change affects you, we will tell you in the app or by email at least 30 days in advance and ask you to accept the new version. If you do not agree, you can leave free of charge before it applies and, if you have a paid subscription, terminate it and get back the part of the price for the time you will not use.

• These terms are governed by Spanish law. If you are a consumer, you keep the protection given to you by the law of your country of residence and may bring a claim before the courts of your place of residence.
• Before going to court, write to us at soporte@jobchain.com: we answer complaints within one month at most.
• Alternative dispute resolution: Jobchain ID, S.L.U. is a member of the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo, through the Junta Arbitral de Consumo). If you are a consumer, you may submit your complaint to consumer arbitration, which is voluntary and free of charge; more information at consumo.gob.es. You may also turn to the consumer services of your region.

These terms are written in Spanish and English. If a translation differs, the Spanish version prevails. For any question, write to soporte@jobchain.com or to Jobchain ID, S.L.U., Calle Tarongers 3, 46680 Algemesí (Valencia), Spain.