Subscription Terms

These terms apply when an individual takes out a Jobchain ID paid plan (Pro, Max or Max Pro) or buys extras. They complete the General Terms of Use, which continue to apply to everything else. Businesses contract under the Business Terms.

If a business gives you a seat (for example, a Pro Seat), the personal plan it includes is paid for by the business: you are not charged anything and you keep it for as long as the business keeps your seat.

Prices for individuals, VAT included:

The main things each plan includes:

• You can only take out the plans that the app or the website show as available. On the date of this version, Max and Max Pro are announced as "coming soon": they are not charged until they can be purchased.
• What each plan includes (what is in the table and everything else, such as support) is shown on the plan screen before you pay and on the pricing page. That is what you are buying.
• The Free plan is used without paying anything and without a card. If we ever change what it includes, we will only do so for the reasons and with the notice explained in the General Terms of Use.
• Features under construction. If a plan announces a feature as "coming soon" or "under construction" (for example, artificial intelligence or professional payment requests with receipts), that feature is not part of what you pay for until it is switched on. The price of the plan corresponds to what already works.
• Allowances. Monthly allowances of a plan renew every month and do not roll over from one month to the next.
• The VAT-inclusive price does not change whether the VAT due is Spanish VAT or, where the law requires it, that of your EU country of residence. Before paying you always see the final price. Outside the euro area, the store may show it in your currency with its own equivalent price.

• Artificial intelligence arrives in 2027. Today it is not available in any plan, it is not part of what you pay for and it is not charged. This section explains how its allowance will be counted once it is switched on.
• The AI allowance is counted in queries. One query is up to 4,500 tokens, adding up what you send and what the AI answers (a token is a piece of a word). A longer request counts as several queries, one for every 4,500 tokens or part thereof, with a maximum of 100,000 tokens per request.
• There are three modes: the fast AI, which is the default, uses 1 query; the expert AI, 20 queries; and the maximum AI, 40 queries. Before you use the expert or maximum AI, the app tells you how many queries it uses.
• Fair use: each day you can use at most one tenth of the month's allowance.
• The allowance renews every month and does not roll over. If you run out, you will be able to buy extra queries at the price we show you before you pay.

• In the App Store (Apple) or Google Play (Google). The store acts as the seller: it charges your store account and handles renewal, cancellation and refunds under its own terms. We do not receive your payment details. To know whether your plan is active we use the provider RevenueCat, as explained in the Privacy Policy.
• On our website, when web purchase is available to you. The seller is Jobchain ID, S.L.U. and payments are processed by Stripe. Jobchain ID does not receive or store your full card details.

The price is the same in both channels. A plan bought in one channel is managed in that channel.

• The plan starts when the payment is confirmed and lasts for the period you choose: one month or one year.
• It renews automatically for equal periods, at the price in force, unless you cancel before the current period ends.
• Before each yearly renewal we will remind you by email, if you bought on the web, of the date and the amount. In the stores, reminders are sent by the store.

• We charge each period in advance, at its start.
• On the web, we charge the payment method you saved. If it fails, Stripe will retry for a few days and we will tell you by email. If the charge cannot be made, your account moves to the Free plan at the end of the paid period. We do not delete your data because of non-payment, but if you exceed the limits of the Free plan you may not be able to add more content until you free up space or return to a paid plan.
• We will email you the invoice or receipt for each web payment. In the stores, the receipt is sent by the store.
• Confirmation. After each web purchase we will email you confirmation of the contract, with these terms, the information on withdrawal and, if you gave it, your express consent to start straight away (article 98.7 of the Spanish consolidated General Law for the Protection of Consumers and Users).

• If we offer a founder price (for example, Max at €24.99 a month for the first 1,000 subscriptions on the web), you keep it for as long as you stay subscribed to that plan without interruption. If you cancel or change plan, you lose it.
• If we offer a reservation (for example, for the Max founder price), before you pay for it you will see its amount, whether it is refundable and when the plan would start being charged. A reservation does not oblige you to subscribe: the plan is only charged if you confirm it when it becomes available.

• Upgrading (for example, from Pro to Max) takes effect immediately. On the web, we charge the difference in proportion to the time left in the current period. In the stores, the store applies its own rules.
• Downgrading takes effect at the end of the paid period.

• App Store: in your iPhone Settings › your name › Subscriptions. Apple asks you to do it at least 24 hours before the period ends.
• Google Play: in Google Play › Payments & subscriptions › Subscriptions.
• Web: in your Jobchain ID account, in the section for your plan, as easily as you subscribed, or by writing to soporte@jobchain.com.
• Deleting the app or your account does not cancel an app-store subscription.
• When you cancel you keep the plan until the end of the period already paid for. We do not refund partial periods, except in the cases described in "Right of withdrawal" and "Price changes", or where the law requires it.

If you are a consumer, you have 14 calendar days from the day you take out a plan to withdraw without giving any reason (articles 102 et seq. of the Spanish consolidated General Law for the Protection of Consumers and Users).

• If you want the plan to start straight away —the usual case, because it is switched on as soon as you pay— when you buy we ask for your express consent for it to start during the withdrawal period. If you then withdraw, we refund what you paid minus the part proportional to the time it was active (article 108.3).
• Extras and digital content that are used up when used (for example, a document sent for signature or a usage pack you have already spent): you lose the right of withdrawal for what has already been used if, when buying, you gave us your express consent to receive it immediately and acknowledged that you would thereby lose that right (article 103, letters a and m). We will confirm that consent by email or on the receipt.
• How to withdraw:
  • If you bought in the App Store or Google Play, the withdrawal and the refund are requested from the store (Apple: reportaproblem.apple.com; Google: the orders section of Google Play).
  • If you bought on the web, write to soporte@jobchain.com within the period, using the form below or any clear statement. We will refund you within 14 days at most of receiving your decision, using the same payment method, at no cost to you.

You only need to complete and send it if you want to withdraw from a purchase made on our website:

To Jobchain ID, S.L.U., Calle Tarongers 3, 46680 Algemesí (Valencia), Spain · soporte@jobchain.com:
I hereby give notice that I withdraw from my contract for the provision of the following service: [plan or extra].
Ordered on: [date].
Name of the consumer and email or account identifier: [ ].
Signature (only if sent on paper) and date: [ ].

• If we change the price of a plan, we will tell you in the app or by email at least 30 days before it applies to your subscription. The new price applies from the first renewal after that period.
• If you do not agree, you can cancel beforehand at no cost. In the stores, where the store requires it, the increase only applies if you accept it in the store.
• A price decrease applies from the next renewal.
• The founder price does not go up for as long as you stay subscribed without interruption.

You have the legal guarantee of conformity explained in the General Terms of Use. For any question or complaint about your plan, write to soporte@jobchain.com. If you bought in a store, you can also contact it about charges and refunds.