Business Terms

• This contract is made between Jobchain ID, S.L.U. (Tax ID B10734804, Calle Tarongers 3, 46680 Algemesí, Valencia, Spain; "Jobchain ID", "we" or "us") and the business, professional or organisation that opens an account in the Jobchain ID business dashboard or API ("the business" or "you").
• The business services are aimed only at businesses and professionals, not at consumers. Consumer protection rules therefore do not apply. For now, only organisations established in the European Union may sign up.
• The person who accepts these terms declares that they have authority to bind the business.

The contract is made up of the following, in this order of precedence:

1. the specific terms or signed offer, if any (for example, for a large Institution account); 2. the Data Processing Agreement, which prevails in everything relating to personal data; 3. these Business Terms; 4. the Acceptable Use Policy; 5. the General Terms of Use, which each person in your team accepts to use their own identity.

Anything the business writes in its orders or purchase orders does not modify this contract.

• The business is signed up from the dashboard by a person with a verified Jobchain ID identity (level 2). That person becomes the first administrator.
• When signing up, you give us the company name, the tax or VAT number, the address and the domain of the business, and you choose the tier, monthly or yearly payment and the seats. The data must be true and kept up to date.
• Sign-up is paid when you make it: the first fee for the tier and the seats, monthly or yearly as you choose, is charged at that moment, through Stripe. There is no free account and no trial period. Before you pay, the sign-up tells you that, until the domain is verified, the organisation can only work with its own team (see "Domain verification").
• We may check that the business exists, who its representatives are and that it is not subject to international sanctions, and ask you for supporting documents. We may refuse a sign-up if you do not pass those checks or if the name poses a risk of impersonation (see "Organisation identity"). If we refuse a sign-up that has already been paid, we refund what we charged.

• The organisation is verified by proving that it controls its internet domain: you publish in the DNS the record the dashboard gives you. We check the record periodically; if it disappears or the domain expires, the verification is withdrawn.
• Until the domain is verified:
  • the dashboard works and shows the "pending verification" notice;
  • the organisation can only act towards its own members (the people you have added to the organisation and who have accepted). It cannot send messages, request data, verify customers, issue credentials or request signatures from people who are not members.
• This is a measure against impersonation, not a trial period: the fee is paid from sign-up, whether or not the domain is verified, and the time you take to verify it does not extend the period paid for. We tell you this before you pay.
• If the verification is withdrawn, the organisation can again only act towards its members until you verify it again.

Prices excluding VAT, per organisation:

• Yearly payment for a tier equals ten monthly payments (two months free) and for the Pro Seat, €9.60 a month.

Allowances included in each tier, per month:

• Everything else each tier and each seat includes (administrators, documents for signature, storage, support) is shown on the pricing page and in the dashboard before you buy. That is what you are buying.
• Allowances are monthly also with yearly payment: they renew every month and do not roll over. If you exceed an allowance, the operation is paid from the balance, like any extra (for example, €0.90 for each identity verification above the allowance).
• Features announced as "coming soon" or "under construction" (for example, artificial intelligence, the organisation's customers, payment requests or name@domain addresses inside Jobchain ID) are not part of what you buy until they are switched on, and are not charged before then. A Jobchain ID name@domain address is not a conventional email mailbox.
• Dashboard artificial intelligence: arrives in 2027. Once switched on, its allowance will be counted in queries, under the rule in the Subscription Terms: one query is up to 4,500 tokens, and the expert AI uses 20 queries and the maximum AI, 40.
• A seat gives a team member the personal plan it includes (for example, Pro) and lets them act on behalf of the organisation with their verified identity. Seats are personal: they cannot be shared between several people.

This feature arrives in 2027. Until it is available in the dashboard, it is not charged.

• A customer is a person who is not a member of the organisation and whom the organisation registers as its customer in Jobchain ID: they have an account with the organisation and an encrypted channel with it, receive its notices and payment requests, sign in without a password to its website and app and receive the credentials it issues to them. The customer pays nothing for this.
• A customer is active in a month if, in that month, they received or used something from the organisation through Jobchain ID (for example, a message, a notice, a payment request, a credential or a sign-in). A customer who receives and uses nothing in a month does not count that month.
• Each month, your tier includes up to 10 (Basic), 25 (Corporate) or 100 (Institution) active customers. For each active customer above those included you pay €1 a month, excluding VAT, invoiced monthly in arrears.
• Notice cap: each customer included in your tier can receive up to 30 notices a month from the organisation, and each active customer you pay €1 for, up to 50 notices a month. Above that cap, each notice in that month costs €0.03 and is deducted from the balance.
• A customer's identity verification is paid by the organisation like any other verification: it is deducted from the tier's verification allowance and, above it, from the balance.
• If a customer takes out a paid personal plan, they pay for it themselves, under the Subscription Terms.
• For large volumes we offer specific terms: write to us.

• The first 100 organisations that pay for a tier before 31 March 2027 keep the price of their tier, monthly or yearly, for 36 months from their first payment, even if we raise the rate. They count in the order of their first payment.
• You keep it for as long as the subscription to that tier continues without interruption. If you cancel or the subscription is terminated for non-payment, you lose it.
• After the 36 months, the current price applies, with the notice set out in "Changes to these terms".

Some operations are paid from a prepaid balance in euros kept by our system. Stripe only charges the top-ups.

• The minimum top-up is €20. It is charged when made.
• Each extra is charged only when the feature is available in the dashboard. Before a paid operation, the dashboard shows its price.
• Extras are deducted first from the allowances included in your tier and then from the balance. If the balance is insufficient, the operation is not carried out.
• The balance does not earn interest, cannot be transferred to another organisation and can only be used to pay for Jobchain ID services. It is not refundable, except in case of our error or where the law requires it.
• If we change the price of an extra, we will give at least 30 days' notice; from that date the balance already bought is spent at the new price, and you may ask us to refund the unused balance if you do not agree with the increase.

• The tier fee and the seats are charged in advance: the first one when you sign up, and then at the start of each period (every month or every year, depending on the payment you choose), by card or Link, through Stripe. Large Institution accounts may pay by SEPA direct debit or bank transfer, according to their specific terms. Jobchain ID does not receive or store full card details.
• If you add seats mid-period, the proportional part up to the next renewal is charged. If you remove them, the removal takes effect at the next renewal.
• Active customers above those included are invoiced monthly in arrears.
• Invoices are issued by Jobchain ID, S.L.U. in electronic form and sent to you by email and in the dashboard.
• VAT. Prices do not include VAT.
  • Businesses established in Spain are invoiced with Spanish VAT (21%).
  • Businesses established in another EU country are invoiced with Spanish VAT (21%) for as long as Jobchain ID, S.L.U. is not registered in the Spanish Register of Intra-Community Operators (ROI). From registration, if you give us a valid intra-Community VAT number (we check it in VIES), we will invoice without Spanish VAT under the reverse charge mechanism, and we will let you know of the change.
  • If VAT rules require a different treatment, we will apply the one that applies and, where necessary, correct the invoice.
• Keep your billing details up to date: invoices are issued with the details you give us.

If a charge is declined or reversed:

• Stripe will retry it and we will notify the administrators by email;
• for 3 days after the first notice, everything keeps working;
• after those 3 days without payment, the account becomes read-only: you will be able to view your data and download your invoices, but not verify, issue, request data, send for signature, notify or invite on behalf of the organisation;
• if it remains unpaid 90 days after the first notice, we will close the account and terminate the contract as explained in "Suspension and termination";
• as soon as it is paid, the account works again straight away;
• we will never prevent the business, because of non-payment, from reading and exporting its data or revoking the credentials it has issued.

• The contract lasts as long as the account is open. The subscription is monthly or yearly, as you choose, and renews automatically for equal periods at the current price (or at the founder price, while it applies to you).
• Upgrading takes effect immediately, with proportional charging. Downgrading or removing seats takes effect at the next renewal.
• You can cancel at any time from the dashboard or by writing to soporte@jobchain.com. Cancellation takes effect at the end of the period already paid for (the month or the year), which is not refunded, except in case of our error or where the law requires it.

The business undertakes to:

• have a legal basis to request, receive and issue data about people, inform them as the GDPR requires and process that data only for lawful purposes;
• decide itself whether a Jobchain ID verification is enough for its legal obligations: the result helps to know a customer, but does not by itself replace the identification obligations the law imposes on it (for example, in anti-money-laundering), unless that law allows it;
• ensure that the credentials it issues are truthful and revoke them when they stop being so;
• control who has access to the dashboard and the API, remove access from anyone who leaves the business and protect the API keys;
• comply with the Acceptable Use Policy and answer for the use made by its team.

Jobchain ID exists so that people can trust who is writing to them. Therefore:

• Without a verified domain, the organisation cannot act towards people who are not its members (see "Domain verification").
• The verified domain is always shown next to the organisation's name in everything people receive (messages, data requests, credentials and documents). It cannot be hidden.
• Manual name review. If the organisation's name resembles that of another organisation, a protected trademark, a public body or a financial institution, we review it manually before giving it the verified mark and letting it act externally. We may ask for evidence (for example, the trademark registration or a power of attorney) and refuse or change the displayed name.
• Immediate suspension for impersonation. If there are signs that an organisation is passing itself off as another, or using Jobchain ID to deceive people (phishing), we suspend it immediately and without prior notice, withdraw its verified mark and may warn the people who received its messages and the authorities. We will tell you the reason as soon as possible and you may ask us to review it.
• Anyone who detects an impersonation can report it as explained in the Acceptable Use Policy.

• When you use Jobchain ID to process data of your customers, employees or other people (verifying them, requesting data from them, issuing them credentials, letting them sign in to your website or sending them documents), the business is the controller and Jobchain ID, S.L.U. acts as processor. That processing is governed by the Data Processing Agreement (article 28 GDPR), which is accepted together with these terms when signing up the organisation.
• Jobchain ID is the controller of the dashboard account data (name, email, role and activity log of your administrators) and of billing data, as explained in the Privacy Policy.

Each party will keep secret any non-public information of the other that it learns through this contract and will only use it to perform the contract, during the contract and for five years afterwards. Information that was already public, that the party already lawfully knew, or that the law or an authority requires to be disclosed is not confidential.

• The dashboard, the API, the software and the Jobchain ID trademarks belong to Jobchain ID, S.L.U. or its licensors. We grant you a non-exclusive, non-transferable licence to use them during the contract, in accordance with these terms and the technical documentation.
• You may not resell the service, use the API to create a service that competes with Jobchain ID, or circumvent the technical limits.
• Your data is yours. We will not use your name or logo as a commercial reference without your permission.

We work to keep the service continuously available but, except in the Institution tier with specific terms, we do not guarantee a specific service level. The support for each tier is the one stated on the pricing page. We may improve, change or withdraw features with reasonable notice; if we withdraw a paid feature, we will stop charging for it.

• Each party is liable for the damage it causes by breaching this contract.
• Jobchain ID's total liability towards the business, on any ground, is limited to what the business has paid us in the 12 months before the event giving rise to it, and does not include loss of profit, loss of business or indirect damage.
• We are not liable for the decisions the business makes with the information obtained through Jobchain ID, nor for failures of third-party networks or services that we did not choose and do not control. Nor are we liable for outages of the decentralised public networks the service relies on (blockchain networks or the XMTP network), which we do not operate, unless the damage is due to our fault.
• These limits do not apply to wilful misconduct or gross negligence, nor to anything the law does not allow to be limited. Liability in data protection matters is governed by the Data Processing Agreement and by article 82 GDPR.

• We may suspend the account, in whole or in part, if you breach this contract or the Acceptable Use Policy, if there are signs of fraud or impersonation, if there is non-payment, or if the law or an authority requires it. Except in urgent cases or where the law prohibits it, we will warn you beforehand and explain why.
• Either party may terminate the contract if the other commits a serious breach and does not remedy it within 15 days of being asked to.
• We may end the contract without cause with 90 days' notice; in that case we will refund the unused part of fees paid in advance and the unspent balance.

• For 30 days after termination you may export your data from the dashboard or ask us for it, unless the law prevents it.
• After that period, we will delete or return the personal data we process on your behalf, as the Data Processing Agreement states, except what the law obliges us to keep (for example, invoices).
• The credentials you have issued remain on their holders' phones: you can revoke them before you leave.

We will give you at least 30 days' notice of important changes, and of any price increase, by email to the administrators and in the dashboard. If you do not agree, you may cancel before the change applies, without paying for the following period.

This contract is governed by Spanish law. The parties submit to the courts of the city of Valencia (Spain).

Sales and specific terms: ID@jobchain.com. Support and billing: soporte@jobchain.com. Privacy: privacidad@jobchain.com. These terms are written in Spanish and English; if a translation differs, the Spanish version prevails.